SAP Knowledge Base Article - Public

3374080 - Payment Run Error "Work package ID system error; report an incident" 


You have completed a Payment Run and receive the error Work package ID system error; report an incident 


SAP Business ByDesign

Reproducing the Issue

  1. Go to the Payable work center.
  2. Select the view Payment Runs. 
  3. Select the payment run for account 123 (123 represents the account ID).
  4. Search and find Run ID: ABC (ABC represents the Payment Run ID).
  5. Select the application log DEF (DEF represents the Application Log ID).

Open the application Log and under the General Tab you see:

Error appears: Work package ID system error; report an incident 


This error is occurring because the logic checks that the total amounts of the items to be considered by the run all have the same direction (+ or -).

The account 123 is a mixed account (both customer and supplier). And the netting option is scoped in Business Configuration.

So the relevant receivable items are being picked up and totally (giving a + total) but also there are items from the payables (supplier) side being factored in. These amount to a gross total. 

Because both positive and negative amounts are identified, the issue arises.


Payables and receivables should be cleared separately.

It is recommended to select Netting Block option when creating the Payment Run.

  1. Go to the Payables work center.
  2. Select the view Payment Run.
  3. Create a new Payment run.
  4. Enter the required data.
  5. Select the tick box for Netting Block.



Netting block, Payment Run, Work package ID, system error , KBA , SRD-FIN-ACP , Payables , How To


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