Symptom
New Opportunity created from Guided Selling view is opened in the Opportunity UI instead of in the Guided selling UI.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales work center.
- Navigate to Guided Selling view.
- Click New.
- Fill in the mandatory fields.
- Click on Save and Open button.
- The Opportunity created just now is opened in the Opportunity UI instead of in the Guided selling UI.
Cause
This is the standard system behavior. There is limitation here as the system needs few seconds before syncing the newly created Opportunity to Guided Selling.
Resolution
To open the Guided Selling view of the Opportunity, please kindly reopen the Opportunity in the Guided Selling work center. Or please kindly open the Guided Selling tab in the Opportunity instead.
Keywords
Opportunity; Guided Selling; create New , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , LOD-CRM-OPP , Opportunity Management , Problem