3374400 - How to delete failed or cancelled payment run in Manage Automatic Payments App - SAP S/4HANA Cloud Public Edition

In rare cases, a payment run in the Manage Automatic Payments App comes to a stop halfway, leaving the payment canceled or failed. When this happens, the supplier or customer accounts included in the payment are locked automatically to avoid repetitive processing.

SAP S/4HANA Cloud Public Edition

1. Enter App Manage Automatic Payments and create a payment run.
2. Check in the Log the reason of the failed run (i.e posting period was not open).
3. The failed run has different Status:

• Payment Run Failed
• Payment Cancelled
• Pre-Notification Run Cancelled
• Pre-Notification Run Failed

Since CE2402 feature of Delete Output button in Manage Automatic Payments App has been enhanced. You can now reset exceptional payment runs, including cancelled and failed SEPA direct debit pre-notification payment runs, and reschedule a payment run or create a new one, depending on the updated payment run status.

In case of SEPA pre-notification proposal with status "Pre-Notification Created" the "Delete Proposal" is greyed out. Select "Display Pre-Notification" in the header bar first and delete the line item payment order. After that the proposal can be deleted via "Delete Proposal".

Additional information:

It can happen, that the job is Finished and is in Success status, but in the Log it is "Data for date DD.MM.YYY identification XXXX could not be deleted". For such cases please create ticket to component FI-FIO-AP-PAY-2CL.

Reset Payment Runs in Manage Automatic Payments

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