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SAP Knowledge Base Article - PublicSymptom
When downloading the SAP CTI adapter, the file is in .EXE format. You are looking for a .MSI format.
Environment
SAP Cloud for Customer
Cause
This is the system standard behavior. SAP only provides the .EXE format.
Resolution
There is no official .MSI installer for the SAP CTI Adapter.
You can try searching for third party applications which are able to convert .EXE to .MSI installers.
See Also
Security; Company; Requirement; Installation Process;
Keywords
KBA , LOD-CRM-LA , Live Activity , How To
Product
SAP Cloud for Customer core applications all versions
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