SAP Knowledge Base Article - Public

3374747 - From Address Dropdown in Email Editor in Case is empty


When trying to send an Email from a Case there is no options in the From field to select.


SAP Service Cloud Version 2

Reproducing the Issue

  1. Go to Cases
  2. Select an Open Case
  3. Select Email option
  4. Select From field
  5. No options are available to select


There is no email channel configured and Active for Case. Thus none will be available for outbound email.


Configure an Email Channel for Case Object.

  1. Go to Settings
  2. Go to Emails
  3. Go to Channels
  4. Create New Channel with Object Type Case


Case, Email, From , KBA , CEC-CRM-EML , Emails for SAP Sales/Service Cloud , Problem


SAP Sales Cloud and SAP Service Cloud Version 2 1.0