SAP Knowledge Base Article - Public

3374795 - Unable To Download Templates in the Microsoft Office® Template Maintenance View

Symptom

The template cannot be downloaded from the Microsoft Office® Template Maintenance view, as the Download option is grayed out for templates, for example, List of Project Activities.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Application and User Management Workcenter
  2. Go to Microsoft Office® Template Maintenance view
  3. Search for Templates, For example: List of Projects Activities
  4. Select the Template and now you can observe the "Download" option is disabled

Cause

The template selected in Microsoft Office® Template Maintenance is a virtual template.

 

Resolution

  • The virtual export templates cannot be downloaded, only write-back and specific export templates can be downloaded from Microsoft Office® Template Maintenance. As these are virtual, they are not stored in physical form as per the standard system design.
  • To verify if the template is virtual, follow the steps below:
    1. Go to the browser and login to the ByD system
    2. Open the Developer Tool
    3. Go to Application and User Management Workcenter
    4. Go to Microsoft Office® Template Maintenance view
    5. Search for Templates, For example: List of Projects Activities
    6. In the developer tool, navigate to the Network tab
    7. Select Json and navigate to the Preview tab
    8. Expand the Response section
    9. Expand the Controller -> Code List section
    10. Expand the 0 section
    11. Observe the below code indicating that the template is Virtual

_d: "Virtual"
_n: "1"

Keywords

Template, Microsoft Office® Template Maintenance, Virtual Template, Form Template, Download , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions