Symptom
The template cannot be downloaded from the Microsoft Office® Template Maintenance view, as the Download option is grayed out for templates, for example, List of Project Activities.
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Application and User Management Workcenter
- Go to Microsoft Office® Template Maintenance view
- Search for Templates, For example: List of Projects Activities
- Select the Template and now you can observe the "Download" option is disabled
Cause
The template selected in Microsoft Office® Template Maintenance is a virtual template.
Resolution
- The virtual export templates cannot be downloaded, only write-back and specific export templates can be downloaded from Microsoft Office® Template Maintenance. As these are virtual, they are not stored in physical form as per the standard system design.
- To verify if the template is virtual, follow the steps below:
-
- Go to the browser and login to the ByD system
- Open the Developer Tool
- Go to Application and User Management Workcenter
- Go to Microsoft Office® Template Maintenance view
- Search for Templates, For example: List of Projects Activities
- In the developer tool, navigate to the Network tab
- Select Json and navigate to the Preview tab
- Expand the Response section
- Expand the Controller -> Code List section
- Expand the 0 section
- Observe the below code indicating that the template is Virtual
_d: "Virtual"
_n: "1"
Keywords
Template, Microsoft Office® Template Maintenance, Virtual Template, Form Template, Download , KBA , AP-RC-UIF-RT-B , ByD HTML5 Client (not for Cloud for Customer) , AP-RC-OUT , Output Management , Problem
Product
SAP Business ByDesign all versions