SAP Knowledge Base Article - Public

3374837 - Empty Event Reason in workflow, job information record and reports


  • Empty event reason in the job information record
  • Workflow with empty request type
  • Reports shows records with empty event reason


  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Create a Dummy Event Reason. 
  2. Associate it with a user's job information record and then deleted the Event Reason permanently.
  3. System does not give any warning.
  4. Result was job info record with empty event reason and even database with empty event reason.

Please see below screenshots for reference of the test:

Before Event reason:


After deleting Event reason:

Reports shows empty Event Reason:


  • Associated event reason was deleted after the workflow initiate or user record creation.
  • No warning when permanently deleting Event Reason which is in use.


  • Solution is to recreate a new termination workflow.
  • You can submit an enhancement request in the influence portal for possibility to add a warning or error if the Foundation Object Event Reason is already in use to avoid such issues in future

KBA 0002090228 - How to Submit Ideas for SAP SuccessFactors Products



Empty event reason or request type in workflow request, empty even reason in job information, compensation information record. No warning when permanently deleting Event Reason in use , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , LOD-SF-EC-JOB-UI , History UI & MSS UI , Problem


SAP SuccessFactors HXM Core 2305


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