Symptom
After executing a report corresponding to Service Actuals it is noted that the quantity column displayed for the amount belonged to the field named "Planned Duration", not "Actual Duration".
Environment
SAP S/4HANA Cloud 2308
Cause
This is expected system behaviour.
Resolution
- The field Actual Duration including the related Time Unit field on the details screen of a service item is deprecated.
- Actual duration will be removed* from the UI as of SAP S/4HANA Cloud 2308.
- The field Planned Duration should be used instead.
*Normally fields to be deprecated will have a 6-month buffer (1 release) before actually being removed. SAP customers going forward should use the newly added field (CE2308) and the old one will be thoroughly deprecated in CE2402.
See Also
Keywords
service actuals, service actual, service, service order, service orders, deprecated, deprecation, unable to use, planned duration, actual duration, duration, actual, planned, time, time unit, s/4hana cloud, F3571A, reporting, reports, C_ServiceOrderQry2401 , KBA , CRM-S4-SRV-SVO-2CL , S4CRM: Service Order (Public Cloud) , Problem