Symptom
When the approver is missing in the configured Approval Process, the requester is able to select any active user in system as the approver.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
1. Configure an Approval Process which requires 1st level Manager's approval.
2. Associate the approval process to a Class
3. Remove user A's Primary Manager
4. Login as User A and register that particular class
5. User is able to select any active user in the system as the approver.
Resolution
This is an expected behavior. When the approver is missing, user needs to choose an approver to proceed the approval process.
The search results can be restricted within the user's organization tree by setting System Admin > Configuration > System Configuration > Search > 'restrictUserPeerSearchByOrg=true'.
If 'restrictUserPeerSearchByOrg' is set to false, user can select any active user in the system as the approver.
See Also
Keywords
Approval process, approver missing, select approver, register approval, item approval , KBA , LOD-SF-LMS-ITE , Items , Problem