SAP Knowledge Base Article - Preview

3375278 - Free Tier: Connection to HANA free tier is being refused due to instance gone/deleted


You are trying to access HANA Cloud instance(free-tier) of your trail account in BTP cockpit,  but the DB login screen is returning "Connection to HANA refused" for user DBADMIN. 

Or if you found the HANA cloud instance & HANA cloud data lake instance with free tier plan are all gone under your HANA cloud central tool of BTP cockpit.



  • HANA cloud with free-tier plan


SAP BTP, Neo environment 1.0 ; SAP HANA Cloud 1.0


Free tier, free-tier, trail, accounts, BTP, cockpit, HANA cloud, instance, DBADMIN, connection refused, Connection to HANA refused, 90 days, instance gone, instance missing, deleted , KBA , HAN-CLS-HC , HANA Cloud Services HANA Cloud , HAN-CLS-HC-HDL , HANA Cloud HANA Data Lake , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.