SAP Knowledge Base Article - Public

3375492 - "Unable to fetch form data" error - Onboarding

Symptom

  • The error "Unable to fetch form data" occurs when the external candidate tries to complete the Compliance forms.
  • A permanent fix is requested instead of raising tickets requesting to run a script.

Environment

  • SAP SuccessFactors Onboarding

Resolution

RESOLUTION:

  • Based on OBX-26306, a new defect will be raised once new script requests are received.

WORKAROUND:

  • Submit a script request. (Note to support: Please see Internal Memo)

Keywords

Onboarding, Onboarding 2.0, OBX, Unable to fetch form data, script, permanent fix, OBX-26306 , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding 2305