SAP Knowledge Base Article - Public

3375794 - Error "Comments were not saved. Try again. If this issue persists, then contact SAP Support" when saving a data point comment

Symptom

The following error occurs in SAP Analytics Cloud for Planning (SAC) when you save a data point comment (DPC):

  • "Comments were not saved. Try again. If this issue persists, then contact SAP support."

The Data Point Comment is saved successfully but not returned.

Environment

  • SAP Analytics Cloud

Reproducing the Issue

  1. Log on to SAP Analytics Cloud.
  2. Open a story which is based on a model of an import data connection.
  3. Add a data point comment to the data cell in the table.
  4. The comment is saved but not returned.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, User, Access, Sac, setup, Story, Tenant, Import, Failed, Using, Working, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, comment, not loaded, pop up, unable, add, comment, new comment, table, Internal Server Error, Comments were not saved. Try again. If this issue persists, then contact SAP Support. , KBA , LOD-ANA-CMT , SAC collaboration, commenting , LOD-ANA-PL-DPC , Data Point and Dimension Commenting , Problem

Product

SAP Analytics Cloud 1.0