3375802 - SSL installation in 'Installation requested' status in CSB - Recruiting marketing

The CSB SSL certificate installation is stalled at the "Installation requested" status and is not progressing, even though all required files were uploaded successfully.

SAP SuccessFactors Recruiting Marketing

The CSB SSL certificate installation is stalled at the "Installation requested" status after a successful file upload, which points to a potential issue within the installation process itself.

It is normal for the installation to take a few minutes to complete and for the status to change from "Installation requested" to "Installed."

However, if the status remains "Installation requested" after a few hours, please contact the Support team. They will need to check on the process with their operations team to resolve the issue.

It is important to note that this situation is different from when the installation status reverts to "Uninstalled." An "Uninstalled" status indicates a problem with the certificate files you uploaded, which requires you to correct the files. For guidance on that specific issue, please refer to KBA 3298546.

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