SAP Knowledge Base Article - Public

3375802 - SSL installation in Installation requested status in CSB SSL tool - Recruiting marketing

Symptom

After uploading all the requested files successfully into the CSB SSL tool the installation goes into "Installation requested" Status and stays in this status. 

Environment

SAP SuccessFactors Recruiting Marketing

Cause

There may be an issue with the install process.

Resolution

I can take a few minutes for the installation to be completed and the status to change to "Installed".
If however the installation is still in this state after a few hours then please reach out to Support so we can check with our operations team.

Note monitoring is being put in place to prevent this. 

Also note this is not the same issue as when the installation goes back to the  "Uninstalled" status. In this case the issue is with the files themselves so this requires customer action to correct. 
Pleaser refer to KBA 3298546 SSL installation in Uninstalled status in CSB SSL tool - Recruiting Marketing 

Keywords

SSL, certificate , KBA , LOD-SF-RMK-CER , Certificate Renewal, IP Address, Domain , Problem

Product

SAP SuccessFactors Recruiting all versions