SAP Knowledge Base Article - Preview

3375872 - "Welcome, Anonymous. We are sorry, we have encountered an internal error" when login with Identity Authentication as platform IdP to BTP


  • Login to BTP Cockpit with Identity Authentication using platform-users is currently not working.

  • SAP BTP Cockpit error seen:
    • Welcome, Anonymous
      We are sorry, but we have encountered an internal error.
      If the problem persists, please create a support ticket.

  • In Identity Authentication Administration Console, when clicking onto the SAP BTP application, the following warning is seen:
    • Warning
      Internal error: contact system administrator



Identity Authentication


Identity Authentication 1.0


KBA , BC-IAM-IDS , Identity Authentication Service , Problem

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