SAP Knowledge Base Article - Public

3376359 - Recruiting Posting Server Error - Recruiting Posting


On September 11th 2023, customer using Recruiting Posting couldn't validate the step 3 of the posting process and therefore couldn't post any jobs.


SAP Successfactors Recruiting Posting

Reproducing the Issue

  1. Click "Post Job" with Recruiting Posting
  2. Validate Step 1 to 3
  3. On step 3 get the internal server error


Root Cause Analysis : An internal SSL certificate was expired causing passing to step 3 to fail. This certificate was not under proper automated monitoring system like others. 


The impacted certificate was renewed as soon as we found the issue and a monitoring system has been added to this certificate in order to avoid this issue in the years to come.


RPO, Outage, Internal Server Error,  , KBA , LOD-SF-RPO-SYS , System Performance, Usability, Errors, Security , Problem


SAP SuccessFactors Recruiting Posting all versions