Symptom
On September 11th 2023, customer using Recruiting Posting couldn't validate the step 3 of the posting process and therefore couldn't post any jobs.
Environment
SAP Successfactors Recruiting Posting
Reproducing the Issue
- Click "Post Job" with Recruiting Posting
- Validate Step 1 to 3
- On step 3 get the internal server error
Cause
Root Cause Analysis : An internal SSL certificate was expired causing passing to step 3 to fail. This certificate was not under proper automated monitoring system like others.
Resolution
The impacted certificate was renewed as soon as we found the issue and a monitoring system has been added to this certificate in order to avoid this issue in the years to come.
Keywords
RPO, Outage, Internal Server Error, , KBA , LOD-SF-RPO-SYS , System Performance, Usability, Errors, Security , Problem