Symptom
SAPSprint has crashed.
The Event Viewer in Windows shows entries like these:
Description: The process was terminated due to an unhandled exception.
Exception information: Exception code cXXXXXXX, exception address XXXXXXXXXXXXX"
Faulting application name: sapsprint.exe, version: XXXX.X.X.XX, time stamp: 0x6488f77b
Faulting module name: <PRINTER>_X.DLL, version: 1.0.0.1, time stamp: 0x634cf4b9
Exception code: 0xc0000005
Fault offset: 0x00000000000a9976
Faulting process id: 0x668
Faulting application start time: 0x01d9d562ae5b204b
Faulting application path: C:\Program Files\SAP\SAPSPrint\sapsprint.exe
Faulting module path: C:\Windows\system32\spool\DRIVERS\x64\3\<PRINTER>_X.DLL
Here, the <PRINTER> will be the printer driver that caused the crash.
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Environment
- SAP R/3, version 4.6C
- SAP ERP 6.0, all releases
- SAP NetWeaver, all releases
- SAP S/4HANA on-premise, all releases
- SAP ABAP Platform, all releases
Product
Keywords
Microsoft Server 2022, Windows, print server, SAPSprint server, print, driver, dll, .dll, crash, event log, windows log, Event Viewer, faulty module, Windows Printer Driver , KBA , BC-CCM-PRN , Print and Output Management , Problem
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