SAP Knowledge Base Article - Public

3376603 - C4C APP cannot be opened in iPhone or iPad


The system cannot load the Log On view or you are facing the APP crashing problem in IOS devices.


SAP Cloud for Customer Extended App

Reproducing the Issue

Open C4C APP in Iphone or Ipad.


One possible reason for that issue is the system incompatibility caused by IOS not updated to the latest version.


As of now, our supported devices are iPad 8th Gen & above and iPhone 11 and above. All these devices will allow to upgrade to the latest iOS versions. Please update the IOS version to the latest, if issue still persist, kindly report a case to SAP support.

See Also


mobile, ios, mobile APP, crash, iPhone, iPad, Cloud4CustEx,  , KBA , AP-RC-MOB-IPD , SAP Hybris Cloud for Customer Extended App on iOS , Problem


SAP Cloud for Customer core applications all versions