SAP Knowledge Base Article - Public

3376616 - [Onboarding] Australia Superannuation compliance form were generated twice for candidate

Symptom

During onboarding, candidate was asked to fill in Australia Superannuation forms twice.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

1. Candidate go to onboarding signature step, filled Australia Superannuation form and submitted. eg. AUS_SAF_2021_V2

2. Australia Superannuation form generated again and ask candidate to sign.

3. Go to manage data> compliance process, there are two AUS_SAF_2021_V2 forms under ''toUserData''.

Cause

AUS_SAF_2021_V1 and AUS_SAF_2021_V2 forms have the same ''effectiveDate'' in Manage data> Formselectionfilter.

Resolution

Please reach out to SAP support. Need to execute a script by operation engineer to update the effective date for one of the Australia Superannuation forms.

@Support Engineer: Check internal Memo for script information.

Keywords

duplicate compliance forms, duplicate Australia forms, Australia Superannuation form, AUS_SAF_2021_V2, AUS_SAF_2021_V1, Superannuation , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions