SAP Knowledge Base Article - Public

3376825 - [Offboarding] Employee Review Check not available

Symptom

  • The Offboarding process wherein the Employee Review Check step is not creating a task for the employee once the "Manager Data Review" step is completed.
  • The process status in Onboarding dashboard shows as complete with no pending tasks.
  • Now there was no Employee Review Check available for the Employee.

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Terminate the Employee 
  2. Now the Event Reason triggered and as per the condition, The offboardee will be available for the Manager
  3. Once The Manager will review the offboardee information and then submit
  4. Now Proxy as Offboardee, there was no Employee Review todo task available.

Cause

There was no To-Do Panel enabled in the system.

Resolution

  • Follow the below steps to enable the todo settings:
  1. Navigate to Company system and Logo Settings
  2. Now Enable To-Do Panel
  3. Now you can proxy as Affected Employee and check the Behavior

  • Alternatively, the candidates can complete the Employee Data Review via the Homepage Card

Keywords

Offboarding, Empoloyee review check, Task, TO DO, Employer Review, Company System and Logo Settings, Homepage Card , KBA , LOD-SF-OBX-OFP , Offboarding 2.0 , How To

Product

SAP SuccessFactors Onboarding all versions