SAP Knowledge Base Article - Public

3376909 - Unable to log into SSO URL after New Tenant URL Migration


Since the New Tenant URL migration was done, you are unable to login to the old CPQ SSO URL, then you get the below error code and message.

Error code: 200027
Error message: Invalid user log in
Detailed error message: The SAP CPQ URL that you are trying to access is obsolete and no longer valid. Please consult your administrator to get the new SAP CPQ URL.
User identifier attribute source: NameId




  • A non-SSO User would need to login to the New Tenant URL and then reconfigure SSO on IdP side for the New URL.
  • In this Help page: SAP CPQ Tenant URL | SAP Help Portal - Federation Module section, you will find information on how to download new metadata file and to upload it to IdP.
  • If your User is an SSO User, then please create an incident with the SAP CPQ Support team and have your User changed to non-SSO User, after which you should reset your password using the Forgot Password option on the login page (in case you don't remember your password) to be able to login to CPQ.


200027, Invalid user log in, NameId, SSO User, New Tenant URL migration, old CPQ URL, Federation Module, SSO on IdP, metadata , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem


SAP CPQ 2020