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SAP Knowledge Base Article - PreviewSymptom
You notice that, when trying to change the Party Schema for any Active or Inactive Case Type, even for a new Draft version, the system does not allow the schema to be changed.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Party, Schema, Party Schema, Case, Case Management, Version, Edit, Change, Draft, Active, Inactive, New Case Type, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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