Symptom
User has created a PO and have updated it. During the PO submission Output History is shown as "Error".
Error displayed: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [PR2FRA01FT004.eop-fra01.prod.protection.outlook.com 2023-08-03T15:25:44.777Z 08DB93AE56ED99C1]
554 5.0.0 Service unavailable
Environment
SAP Business ByDesign
Reproducing the Issue
- Go to Purchase Requests and Orders Workcenter
- Go to Purchase Orders view
- Select the Purchase Order ID: XYZ
- Select View All
- Navigate to the Output History tab
Observe the status of the document is displayed as "Error".
View the Error hyperlink and notice the error description:
554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [PR2FRA01FT004.eop-fra01.prod.protection.outlook.com 2023-08-03T15:25:44.777Z 08DB93AE56ED99C1]
554 5.0.0 Service unavailable
Cause
There could have been a temporary issue while document output on receiver side.
Resolution
Resubmit the PO output document, this will solve the issue and send the document successfully to the recipients.
For further understanding on the error code, you can also refer to the below list:
See Also
Purchase Order, Output History, Error status, 554 5.4.14 Hop count exceeded - possible mail loop ATTR34
Keywords
KBA , AP-RC-OUT , Output Management , Problem