SAP Knowledge Base Article - Public

3377063 - An Error: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 occurred in the Purchase Order Output History

Symptom

User has created a PO and have updated it. During the PO submission Output History is shown as "Error".

Error displayed: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [PR2FRA01FT004.eop-fra01.prod.protection.outlook.com 2023-08-03T15:25:44.777Z 08DB93AE56ED99C1]
554 5.0.0 Service unavailable 

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Purchase Requests and Orders Workcenter
  2. Go to Purchase Orders view
  3. Select the Purchase Order ID: XYZ
  4. Select View All
  5. Navigate to the Output History tab

Observe the status of the document is displayed as "Error".

View the Error hyperlink and notice the error description:

554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [PR2FRA01FT004.eop-fra01.prod.protection.outlook.com 2023-08-03T15:25:44.777Z 08DB93AE56ED99C1]
554 5.0.0 Service unavailable 

Cause

 There could have been a temporary issue while document output on receiver side. 

Resolution

Resubmit the PO output document, this will solve the issue and send the document successfully to the recipients.

For further understanding on the error code, you can also refer to the below list:

https://serversmtp.com/smtp-error/

See Also

Purchase Order, Output History, Error status, 554 5.4.14 Hop count exceeded - possible mail loop ATTR34

Keywords

KBA , AP-RC-OUT , Output Management , Problem

Product

SAP Business ByDesign all versions