SAP Knowledge Base Article - Public

3377095 - Ticket Approval process does not work


Tickets do not meet the condition of any approval process of the system. 


SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Service work center
  2. Select the Tickets view
  3. Check Ticket ID's ABC

Observe the Approval tab is Empty.


Some constants in the Approval Process rules contain extra spaces at the beginning. These extra spaces are visible in the Approval Process overview.

The system compares the constant from the rule with the actual value from the ticket and can’t match them because of the extra space.


Remove the extra spaces from the Approval Process rule and retest the Approval Process scenario.

See Also

Approval Process, Extra Spaces, Approval Rules, Ticket Approval Process


KBA , SRD-CC-BTM , Business Task Management , Problem


SAP Cloud for Customer core applications all versions