SAP Knowledge Base Article - Public

3377129 - Unable to initiate onboarding process. Reason: Conflicting mapping found for fields [FirstName, LastName]. Ensure these fields are mapped only in one entity in admin tools.

Symptom

When initiating onboarding for an applicant the following error occurs:

Unable to initiate onboarding process. Reason: Conflicting mapping found for fields [FirstName, LastName]. Ensure these fields are mapped only in one entity in admin tools.

Environment

SAP Successfactors Onboarding 1.0

Reproducing the Issue

  1. Proxy user
  2. Go to Recruiting
  3. Select Job Requisition
  4. Select Candidates
  5. Select Take Action
  6. Select Initiate Onboarding
  7. Select Confirm
  8. Receive error

Cause

Configuration issue:

Mapping in Setup Onboarding Integration does not match the mapping in the RCM Templates

Resolution

On checking found that, FirstName and LastName are mapped in both application and offer letter entities. 

There is no mapping available for the offerletter in the setup onboarding 1.0 integration UI. but still mapping is present in the XML template.

Solution:

1) Navigate to Admin Center -> Setup Onboarding 1.0 integration page

2) Click on Job Offer -> Select template

3) By default save option is disabled. Just make any change and revert it back to enable save button

4) Resave the offer mapping. 

5) Do the same for all three available templates 

Keywords

Initiate Onboarding, Unable to initiate onboarding process, Conflicting mapping found for fields [FirstName, LastName]. Ensure these fields are mapped only in one entity in admin tools. , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions