3377129 - Unable to initiate onboarding process. Reason: Conflicting mapping found for fields [FirstName, LastName]. Ensure these fields are mapped only in one entity in admin tools.

When initiating onboarding for an applicant the following error occurs:

Unable to initiate onboarding process. Reason: Conflicting mapping found for fields [FirstName, LastName]. Ensure these fields are mapped only in one entity in admin tools.

SAP Successfactors Onboarding 1.0

1. Proxy user
2. Go to Recruiting
3. Select Job Requisition
4. Select Candidates
5. Select Take Action
6. Select Initiate Onboarding
7. Select Confirm
8. Receive error

Configuration issue:

Mapping in Setup Onboarding Integration does not match the mapping in the RCM Templates

On checking found that, FirstName and LastName are mapped in both application and offer letter entities. 

There is no mapping available for the offerletter in the setup onboarding 1.0 integration UI. but still mapping is present in the XML template.

Solution:

1) Navigate to Admin Center -> Setup Onboarding 1.0 integration page

2) Click on Job Offer -> Select template

3) By default save option is disabled. Just make any change and revert it back to enable save button

4) Resave the offer mapping. 

5) Do the same for all three available templates 

Initiate Onboarding, Unable to initiate onboarding process, Conflicting mapping found for fields [FirstName, LastName]. Ensure these fields are mapped only in one entity in admin tools. , KBA , LOD-SF-OBD-INT , Integrations with Onboarding , Problem