Symptom
- User tries to update kernel e.g. from kernel 777 patch 511 to kernel 777 patch 600.
User extracted the latest kernel patch in exe directory, and when try to start the system,
the message server and ASCS process are getting hung and do not start the system.
- When executing sapcontrol command, it returns the following error:
--------------------------
GetProcessList
FAIL: NIECONN_REFUSED (Connection refused), NiRawConnect failed in plugin_fopen()
--------------------------
- sapstartsrv process is hanging with stack as below(extracted from c-stack of the hanging sapstartsrv process):
---------------------------------
Thread 1 (Thread 0x7f8c26fe17c0 (LWP 32503) "sapstartsrv"):
#0 0x00007f8c20f70a4a in ssl_create_cipher_suites_TLS13 () from /usr/sap/[SID]/[Instance name]/exe/libsapcrypto.so
#1 0x00007f8c20f7206c in ssl_create_cipher_suites () from /usr/sap/[SID]/[Instance name]/exe/libsapcrypto.so
#2 0x00007f8c20f4b98a in TLS_CONFIG_set_cipher_suites () from /usr/sap/[SID]/[Instance name]/exe/libsapcrypto.so
#3 0x00007f8c20f4d35d in sec_SSL_CTX_set_default_cipher_suites () from /usr/sap/[SID]/[Instance name]/exe/libsapcrypto.so
#4 0x00007f8c20eaa3fc in IMPL_SSL_CTX_set_default_cipher_suites () from /usr/sap/[SID]/[Instance name]/exe/libsapcrypto.so
#5 0x00007f8c20ebd912 in Trace_SSL_CTX_set_default_cipher_suites () from /usr/sap/[SID]/[Instance name]/exe/libsapcrypto.so
#6 0x00005563257144ab in secussl_Create_SSL_CTX ()
#7 0x000055632571488f in secussl_Create_xSSL_CTX ()
#8 0x0000556325708a83 in SapISSLCreateCTX ()
#9 0x0000556325708e11 in SapISSLAddCredential ()
#10 0x0000556325711cd5 in secussl_CreateDefaultCreds ()
#11 0x00005563257125d9 in SecuSSL_Init ()
#12 0x0000556325700f16 in SapSSLInit ()
#13 0x000055632521fea8 in CommonMain(char16_t const*) ()
#14 0x00005563259a008a in nlsui_main ()
#15 0x00007f8c24d4dac5 in __libc_start_main () from /lib64/libc.so.6
#16 0x0000556325968a91 in _start ()
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Product
Keywords
SAP GUI for Windows; SAPGUI; SAP GUI; TLS13; TLSv1.3; CommonCryptoLib; CommonCryptoLib 8.5.48; sapcrypto.dll; sapstartsrv; FAIL NIECONN_REFUSED; NIECONN_REFUSED. , KBA , BC-CST-STS , Startup Service , Problem
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