SAP Knowledge Base Article - Public

3377474 - Error in Personal Data Collection - Onboarding


The candidate is facing an error when try to complete the Personal Data Collection step.

For the candidate the error is: An application error occurred. Please try again later, or notify support (with the error information of errorId=9999999-e945-4df9-bd13-3a6d2a763929, timestamp=2023-09-20T11:12:12.123+0000, and the version information from the current screen) if the issue keeps occurring.


SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Login in the instance as the candidate
  2. Try to submit the Personal Data Collection
  3. See the error message


  1. In "Configure Object Definitions" the "Effective Dating" field is selected as an option different to "no". EfectiveDated MDF Objects are not supported. 
  2. CUSTOM MDF Objects the externalUserVisibility are set to "no"


  1. In "Configure Object Definitions" the "Effective Dating" field select the value as "None" of this field.
  2. Configure a rule to set CUSTOM MDF Objects the externalUserVisibility to "yes" .
  • Steps to configure the Rule:
    - Create the rule in "Configure Business Rule"  as the type "Rules for MDF Based Objects" under "Metadata Framework" and set the UserVisisbilty to "yes"
    - Go to "Configure Object Definitions" and select the configured rule appropriately under save or initialize rules
    - Then test with a new candidate.


Onboarding, obx, obd, personal, data, collection, candidate, error, UK_GENERIC_OBJECT_T_EXT_CODE, unique, constraint, violated, external, user, visibility , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem


SAP SuccessFactors Onboarding all versions