3377474 - Error in Personal Data Collection - Onboarding

The candidate is facing an error when try to complete the Personal Data Collection step.

For the candidate the error is: An application error occurred. Please try again later, or notify support (with the error information of errorId=9999999-e945-4df9-bd13-3a6d2a763929, timestamp=2023-09-20T11:12:12.123+0000, and the version information from the current screen) if the issue keeps occurring.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors Onboarding

1. Login in the instance as the candidate
2. Try to submit the Personal Data Collection
3. See the error message

• In "Configure Object Definitions" the "Effective Dating" field is selected as an option different to "no". EfectiveDated MDF Objects are not supported. 
• CUSTOM MDF Objects the externalUserVisibility are set to "no"

Configure a rule to set CUSTOM MDF Objects the externalUserVisibility to "yes" .

1. Create the rule in "Configure Business Rule"  as the type "Rules for MDF Based Objects" under "Metadata Framework" and set the UserVisisbilty to "yes"
   
   
   
2. Go to "Configure Object Definitions" and select the configured rule appropriately under save or initialize rules
   Then test with a new candidate.
   
   
   
3. Then navigate to Admin Center > Search External User Visibility.
4. Select Custom object > Enter the custom object code > Click Run.
   
5. Perform an OData API Metadata Refresh and Export refresh after, then test again.

Note! If you are facing challenge to identify what custom object is the affected one, please open a case with Support team under component: LOD-SF-OBX-PDC, referring this KBA and informing Application error received, in writing.

Support Engineers, please refer to internal memo.

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