Symptom
When you try to create and save an Opportunity in Guided Selling, the error 'validation.invalidLifeCycle' appears.
Environment
SAP Cloud for Customer
Reproducing the Issue
- Go to Sales Workcenter
- Open the Guided Selling view
- Click the + to create a new Opportunity
- Fill out the Opportunity mandatory information
- Click on save
- Error “validation.invalidLifeCycle” appears and Opportunity cannot be created
Cause
The Opportunities Work Center authorization is required for users that use Guided Selling.
Resolution
- Go to Administrator > General Settings > Business Roles and edit applicable business roles.
- Under Work Center and View Assignments, enable work center views for the selected role.
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Enable Sales > Guided Selling (ID: COD_GS_GUIDEDSELLING) for users that execute guided sales.
-
Enable Activity > Planner Playbook (ID: COD_GS_PLAYBOOK) for users that define activities and actions by sales phase or cycle.
- The Sales > Opportunities (ID: COD_OPPORTUNITY_WCVIEW) is required for users that use Guided Selling.
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See Also
Keywords
guided selling, opportunity, error, workcenter, add on , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , LOD-CRM-OPP , Opportunity Management , How To
Product
SAP Cloud for Customer core applications 2308