SAP Knowledge Base Article - Public

3377585 - Error 'validation.invalidLifeCycle' when creating an Opportunity in Guided Selling

Symptom

When you try to create and save an Opportunity in Guided Selling, the error 'validation.invalidLifeCycle' appears.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales Workcenter
  2. Open the Guided Selling view
  3. Click the + to create a new Opportunity
  4. Fill out the Opportunity mandatory information
  5. Click on save
  6. Error “validation.invalidLifeCycle” appears and Opportunity cannot be created

Cause

The Opportunities Work Center authorization is required for users that use Guided Selling.  

Resolution

  1. Go to Administrator > General Settings > Business Roles and edit applicable business roles.
  2. Under Work Center and View Assignments, enable work center views for the selected role.
    • Enable Sales > Guided Selling (ID: COD_GS_GUIDEDSELLING) for users that execute guided sales.

    • Enable Activity > Planner  Playbook (ID: COD_GS_PLAYBOOK) for users that define activities and actions by sales phase or cycle.

    • The Sales > Opportunities (ID: COD_OPPORTUNITY_WCVIEW) is required for users that use Guided Selling.  

See Also

Help Document Intelligent Sales Add-On for SAP Sales Cloud > Scope and Configure Guided Selling > Enable Guided Selling

Keywords

guided selling, opportunity, error, workcenter, add on , KBA , LOD-CRM-SBS-GS , Guided Selling and Playbook , LOD-CRM-OPP , Opportunity Management , How To

Product

SAP Cloud for Customer core applications 2308