SAP Knowledge Base Article - Public

3377597 - KB Sync failing due to duplicate attribute

Symptom

KB Sync failing due to duplicate attribute.

Environment

SAP SALES CLOUD CPQ Integrated with CPS

Reproducing the Issue

  • Perform a KB Sync;
  • On Knowledge Base Diagnostic Pages see error message informing error "Product tab <Tab Name> contains duplicate attribute <Attribute Name>".

Cause

Modelling Issue.

Resolution

  • Payload should be checked for duplicate attributes;
  • If payload contains no error, it must be checked if any modification has been done in CPQ on the produce:
    • It should be checked if faulty product attribute do not exists on the product in CPQ but exists in the payload;
    • The attribute must be deleted from the Payload if it do not exist in CPQ.

Keywords

VC, KB Sync error, Variant, Backend, Integration, Duplicated Attribute, CPQ , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Bug Filed

Product

SAP CPQ 2023