SAP Knowledge Base Article - Public

3377647 - No Contact Person Information Can be Found

Symptom

You found that there is no contact information of ship to address in printed delivery note for third party scenario or Third Party inter company scenario.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Go to Outbound Logistics Work Center.
  2. Navigate to Outbound Deliveries View.
  3. Search for the outbound delivery XXX.
  4. Choose Preview - Preview button, then you found there is no contact information of ship to address in the delivery note.

Cause

For third party scenario or Third Party inter company scenario, node <ContactPerson> doesn't exist under Node <BuyerParty> or <ProductRecipientParty> in view data xml of standard outbound delivery, even if the main contact had been maintained in the master data.

Resolution

It's a known missing functionality. Our development team would fix the issue in future release.

See Also

Contact, Ship to, Delivery Note, ContactPerson

Keywords

KBA , AP-ODP-OD , Outbound Delivery , Product Enhancement

Product

SAP Business ByDesign all versions