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3378354 - Database Availability metric is grey in the System Monitoring UI


  • HANA Database Availability metrics, such as "HDB Daemon Status", are grey in the System Monitoring UI.
  • Within the e2emai log files of the Diagnostic Agent, you find an error mentioning "'GetInstance' on 'SAP_ITSAMDatabaseSystem' fail: Database not found: HANA instance XXX not found."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."



  • SAP Solution Manager 7.2


SAP Solution Manager 7.2


grey metrics, HANA, Availability metrics, HANA instance XXX not found, HANA instance not found, SAP_ITSAMDatabaseSystem, GetDatabaseStatus, PUSH_GENERIC, System Monitoring, HANA DB, sys mon, HDB Daemon Status, HDB Connectivity Status  , KBA , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , HAN-DB-MON , SAP HANA Monitoring , Problem

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