3378354 - Database Availability metric is grey in the System Monitoring UI

• HANA Database Availability metrics, such as "HDB Daemon Status", are grey in the System Monitoring UI.
• Within the e2emai log files of the Diagnostic Agent, you find an error mentioning "'GetInstance' on 'SAP_ITSAMDatabaseSystem' fail: Database not found: HANA instance XXX not found."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

SAP Solution Manager 7.2

grey metrics, HANA, Availability metrics, HANA instance XXX not found, HANA instance not found, SAP_ITSAMDatabaseSystem, GetDatabaseStatus, PUSH_GENERIC, System Monitoring, HANA DB, sys mon, HDB Daemon Status, HDB Connectivity Status  , KBA , SV-SMG-MON-ALR-PRA , Metric / Event Provider in Diagnostics Agent , HAN-DB-MON , SAP HANA Monitoring , SV-SMG-MON-ALR , Monitoring/Alerting/Reporting Infrastructure , SV-SMG-MON-SYS , System Monitoring , Problem