3378476 - Rehire User Welcome Message is redirecting to the SSO login page (Rehire with Old Employment) - Onboarding

• The candidate is unable to log in the instance due to the BizX link in the Rehire Welcome Message redirecting to the SSO login page.

• SAP SuccessFactors Onboarding

1. As the Rehire candidate, click on the BizX link in the Rehire Welcome Message
2. The page redirects to the SSO login page rather than the SF Login Page
3. In Email Services > Email Status, search for the corresponding email that we was sent
4. Click on the BizX link (also the Reset Password link)
5. The page redirects to the SSO login page rather than the SF Login Page

• In the Rehire Welcome Message, the BizX URL has the old employment ID in place which has the login method as "SSO":
  
  https://performancemanager.successfactors.com/login?company=XXXXXXXX&username=(OLD EMPLOYMENT ID)&pm_product_name=ONB
  
  Verify the Login Method of the Old Employment ID in Reset User Passwords = "SSO"
  
  
• Click on the link and it will redirect to the SSO login page.

PERMANENT FIX:

• Engineering Team created an internal ticket for the permanent fix -- OBX-27716

WORKAROUND:

1. Go to Manage Login Accounts
2. Search for the affected candidate/user
3. Change the username to (NEW EMPLOYMENT ID) and login type as PWD.
4. Reset the password of the external user.
5. Ask external user to login via: 
   https://performancemanager.successfactors.com/login?company=XXXXXXX&username=(NEW EMPLOYMENT ID)&pm_product_name=ONB

• 3061311 - Password Reset Link from Welcome Message is Redirecting to SSO or Login Page - Onboarding

Onboarding, Onboarding 2.0, OBX, Rehire, Rehire with Old Employment, ROOE, Reset Password, BizX, Rehire User Welcome Message, SSO, Login, OBX-27716, PWD , KBA , LOD-SF-OBX-RHM , Rehire Mechanism , Problem