SAP Knowledge Base Article - Public

3378742 - Error Message "Bounce: E-mail address is invalid"


Geting the below error message, while triggering E-mails.

Error Message "Bounce: E-mail address is invalid"


SAP Cloud for Customer 

Reproducing the Issue

  1. Go to the Campaigns work center
  2. Open any Campaign Id
  3. Go to the Execution facet
  4. Getting the error "Bounce: E-mail address is invalid"


The Error message occurs when maintained E-mail address marked as Invalid.


The E-mail address needs to be changed  from Invalid to Valid.

Follow below steps for changing E-mail address to Valid:

  1. Go to the Customer Work Center
  2. Navigate to Contact Work Center View
  3. Search the user & Edit 
  4. Here you can see E-Mail Invalid Checked as yes
  5. Uncheck the box it will Change E-Mail Invalid to No
  6. Save it

Make sure that the recipient has the valid e-mail address. If the E-mail address is wrong, the system checks this box automatically.


E-mail Address, Valid ,Uncheck the box, Bounce: E-mail address is invalid. , KBA , AP-RC-OUT , Output Management , LOD-CRM-MKT-CAM , Campaigns , Problem


SAP Cloud for Customer core applications all versions