3378892 - Central KBA - SAP Business Bydesign Business Task Management (BTM)

This KBA list the documentation, blogs, Important KBAs and Q&A related to SAP ByD Business Task Management topic

Help Center:

Business Task Management | SAP Help Portal

Quick Guide for Business Task Management | SAP Help Portal

Subscribe to Tasks | SAP Help Portal

Working with Tasks, Notifications, and Alerts | SAP Help Portal

Notification – Incident Updated [by Processor] | SAP Help Portal

Quick Guide for Approval Processes | SAP Help Portal

Create and Edit an Approval Process

Workflow Rule Document for Cloud for Customer - Workflow Rule Help Guide.

Workflow Rule Document for Business ByDesign - Workflow Rules Quick Guide

Blogs:

ByDesign: Email subscription for Business Tasks | SAP Blogs

ByDesign 1508 Release: How to create Workflow Rule to send email and notifications | SAP Blogs

Q&A:

Important KBAs:

E-Mail Notification related issue:

2928537 - Automatic Standard E-Mail Notifications for Business Task Management Activities are Sent Without Additional Subscription

2857348 - Business Task Notification Template Cannot be Changed

2462503 - E-Mail Notifications for Business Tasks Not Being Sent

2780886 - No “Subscribe to Email” icon in Notification\

3224248 - Notification Not Available to Subscription

2589503 - Service Technician of a Ticket Does Not Receive Notification for Ticket Assignment  

2647446 - Not Receiving E-Mail Notifications for the Subscribed Tasks

3276820 - E-Mail Notification for Purchase Order Approval Work Flow Triggered Multiple Times for the Same User  

2895942 - How to set up an E-Mail notification for Tasks that are not appearing under Task Subscription

 

Task Related Issues:

3216004 - Document ID missing from Application Log under Business Task Management

3217304 - Unable to Escalate Manually Created Business Task

2661288 - Task Types Are Greyed Out for Approval for Sales Quotes in Business Configuration

2626473 - Health Check: 'System cannot assign BTM items of type XYZ' OR 'Assignment of type XYZ BTM items not possible'

3213917 - The Alternative Approver is not Receiving the Approval Task

2941686 - Approval Notification Not Triggered To Processor When Ticket Is Approved By The Approver

2631766 - Error Message: Reserving the Task on Behalf of User ABC Failed

2282930 - Substitution Manager not Able to View tasks of Actual Manager Under My Managing Area

1521423 - No Payment Approval is Generated After Releasing a Payment

2677788 - Cost center is Displayed in Approval Process Conditions Even though Cost Center is Inactive

3293697 - Task Processor not visible in Initially

2705429 - You Are Unable to Choose Task Document Type in Workflow Rule

KBA , SRD-CC-BTM , Business Task Management , Problem

SAP Business ByDesign all versions ; SAP Cloud for Customer core applications all versions