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SAP Knowledge Base Article - PreviewSymptom
You would like to understand the usability of the Draft status for the case capabilities.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Draft, Case, Case Type, Case Status, Status, Status Schema, Status Dictionary, Draft Status, SAP Service Cloud Version 2, Modify, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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