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SAP Knowledge Base Article - PreviewSymptom
You implemented the Draft status for your status schema, however, when trying to set a case back to Draft status from an In Process status, you notice that it is not possible.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Status, Status Schema, Status Dictionary, Initial Status, Draft, In Progress, In Process, Open, Intermediate, Case, Case Management, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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