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SAP Knowledge Base Article - PreviewSymptom
When adjusting your status schema, you notice that the option Set as Initial is missing for specific statuses.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Status, Status Dictionary, Status Schema, Draft, Open, In Process, Completed, Closed, Initial Status, Set as Initial, Option, Action, Case, Cases, SAP Service Cloud Version 2, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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