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SAP Knowledge Base Article - PreviewSymptom
You would like to understand the steps to set a status as the initial status in your status schema.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2, utilities add-on all versions
Keywords
Set as Initial, Status, Status Dictionary, Status Schema, Case Status, Case, SAP Service Cloud Version 2, How To, Open, Draft, , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , How To
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