SAP Knowledge Base Article - Public

3379210 - Account Score Remains Same After Change


The account score remains the same after the change. 


  • SAP Sales Cloud 
  • Dynamic Visit Planning Add-on 

Reproducing the Issue

  1. Go to Dynamic Visit Planning ->Visit Administration - Visit Recommendation 
  2. There's one active visit recommendation configuration with the influencing factors 
  3. For example, it has influencing factor visit coverage.
  4. Go to Visit View 
  5. Complete one visit which meets above visit recommendation condition 
  6. This account score remains same 


The account score is updated every day at 00:00 UTC.


Please check the account score tomorrow. 


Account Score;same;visit recommendation;not change;remain same;visit coverage; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem


SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions