Symptom
The account score remains the same after the change.
Environment
- SAP Sales Cloud
- Dynamic Visit Planning Add-on
Reproducing the Issue
- Go to Dynamic Visit Planning ->Visit Administration - Visit Recommendation
- There's one active visit recommendation configuration with the influencing factors
- For example, it has influencing factor visit coverage.
- Go to Visit View
- Complete one visit which meets above visit recommendation condition
- This account score remains same
Cause
The account score is updated every day at 00:00 UTC.
Resolution
Please check the account score tomorrow.
Keywords
Account Score;same;visit recommendation;not change;remain same;visit coverage; , KBA , LOD-CRM-DVP , SAP Sales Cloud, dynamic visit planning add-on , Problem
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions