SAP Knowledge Base Article - Public

3379383 - Submit Button is Disabled in Open Sales Orders

Symptom

Submit button is disabled in some sales orders with status Open. 

Environment

SAP Business ByDesign 

Reproducing the Issue

  1. Go to Sales Orders work center -> Sales Orders view. 
  2. Select Sales Orders ABC and DEF. (ABC and DEF represents 2 sales order IDs)
  3. For sales order ABC the Submit button is enabled, but not for sales order DEF. 

Cause

"Submit -> Send Order Confirmation to Account" will be enabled when there is a change in the sales order which need to be updated to customer. 

Resolution

This is a standard system behavior. 

Keywords

KBA , AP-SLO-SO , Sales Order , Problem

Product

SAP Business ByDesign all versions