SAP Knowledge Base Article - Public

3379452 - When opening a text editor for email or to edit a template you receive a ckeditor error message


When sending an email or opening a template in Manage Offer Letter Templates you receive the following error message:

We can’t load because it violates the Content Security Policy directive: connect-src.
Please contact your system administrator or Product Support for assistance.


SAP SuccessFactors Recruiting Management 

Reproducing the Issue

An example means to reproduce the issue: (This issue can occur elsewhere with this text editor)

  1. Go to Recruiting
  2. Select an Job Requisition 
  3. Open any application within the Job Requisition 
  4. Select Send Email in the correspondence portlet
  5. When the page loads you receive the error


Issue is under investigation by engineering


At the moment the error does not prevent functionality, selecting ok allows users to continue as before.

If you would like to have further updates as soon as we have any news from our product team, please follow up on this KBA by clicking on the star icon in the upper right corner.

For more information about updates from subscribed KBAs, you can refer to the KBA 2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad.

See Also

2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad


INC6038702, ckeditor, secure, content, policy, offer, email, mail, text, template
, KBA , LOD-SF-RCM-SYS , System Performance, Usability, Errors, Security , LOD-SF-RCM-EML , Recruiting Emails and Notifications , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Bug Filed


SAP SuccessFactors Recruiting all versions