3380092 - Links don't work on C4C Home Page

Symptom

Links inside Home Page Tiles in C4C are not working.

Environment

SAP Cloud for Customer.

Reproducing the Issue

You use links directing to pages outside C4C in your Home Page tiles.
When you click in these links, it either directs to the wrong page or no page at all.

Cause

When transforming text to link, some characters may need to be changed to the ASCII equivalent.

Resolution

If a link has the characters "+" and "-" for example, they need to be written as %2B and %2D for example. Check See Also for full list of characters.

https://example.com/confluence/display/TEST/TT+Example+Here+IAM+-+CRM+MAX

becomes:

https://example.com/confluence/display/TEST/TT%2B Example%2B Here%2B IAM%2B %2D %2B CRM%2B MAX

Character	From Windows-1252	From UTF-8
space	%20	%20
!	%21	%21
"	%22	%22
#	%23	%23
$	%24	%24
%	%25	%25
&	%26	%26
'	%27	%27
(	%28	%28
)	%29	%29
*	%2A	%2A
+	%2B	%2B
,	%2C	%2C
-	%2D	%2D
.	%2E	%2E
/	%2F	%2F

Keywords

Broken; page; don't; work; missing; home tiles; , KBA , LOD-CRM-HOM , Home Page , AP-RC-UIF-FLX , Page Layout & Key User Configuration , How To

Product

SAP Cloud for Customer core applications 2308