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3380168 - The dispatcher could not be started due to issues with the VSILIB initialization.

Symptom

Dispatcher not starting
C:\Program Files\SAP\hostctrl\exe>sapcontrol.exe -nr 00 -function GetProcessList

20.09.2023 15:13:37
GetProcessList
OK
name, description, dispstatus, textstatus, starttime, elapsedtime, pid
disp+work.EXE, Dispatcher, GRAY, Stopped, 2023 09 20 15:09:29, 0:02:35, -1
igswd.EXE, IGS Watchdog, GREEN, Running, 2023 09 20 15:09:29, 0:04:08, 16092

dev_disp (Developor Trace)
Wed Sep 20 15:11:10:931 2023
*** ERROR => DpHdlDeadWp: W0 (pid 7800) died (severity=0, status=0, action=DP_WP_DUMPED) [dpxxwp.c     1468]

********** SERVER SNAPSHOT 1 (Reason: Workprocess 0 died / Time: Wed Sep 20 15:11:10 2023) - begin **********
...
********** SERVER SNAPSHOT 1 (Reason: Workprocess 0 died / Time: Wed Sep 20 15:11:10 2023) - end **********

dev_w0 (work processes created the SNAPSHOT)
W Wed Sep 20 15:09:47:454 2023
W  =================================================
W  === ipl_Init() called
W    ITS Plugin: Release: 7540.0.219.20170305
W    ITS Plugin: sizeof(SAP_UC)=2, MB_CUR_MAX=1
W    ITS Plugin: system codepage: 4103, current locale: C
W    ITS Plugin: Int.version: 36
W    ITS Plugin: Feature set: 38
W  === ipl_Init() returns 0, ITSPE_OK: OK
W  =================================================
N  VsiInit(): Initializing the native virus scan interface library (VSILIB)
N             PC with Windows NT (mt,unicode,SAP_CHAR/size_t/void* = 16/64/64)
N  VsiInit(): VSA_LIB = "C:\Program Files\bowbridge3x\BBVSA3-1.dll"
M  
M Wed Sep 20 15:09:48:276 2023
M  call semaphore clean-up function ...
M  ***LOG Q0E=> DpSigGenHandler, Exception (c0000005) [dpnttool.c   448]
M  ------------------ C-STACK ----------------------
SAP (R) - R/3(TM) Callstack, Version 1.0
Copyright (C) SAP AG. All rights reserved.
------------------------------------------------------------
Application exception occurred:
Exception : c0000005 (Access Violation)
App       : disp+work.EXE (pid=7800)
When      : 9/20/2023 15:10:16.578
Threads   : 2
------------------------------------------------------------
Computer Name       : *
User Name           : *
------------------------------------------------------------
Number of Processors: 16
Processor Type: Intel64 Family 6 Model 85 Stepping 4
Windows Version     : 6.2 Current Build: 9600
------------------------------------------------------------
State Dump for Thread Id 5f28

*---->(FAULT) Stack Back Trace <----*
000000247BE0CFA0 00007FFE94DA90E1 000000247C0969A0 VSA-LIB!BBVsaScan 
000000247BE0D000 00007FF7916E1A87 000000247C0969A0 BBVSA3-1!VsaGetConfig 
000000247BE0D070 00007FF7916E0698 000000247D180C90 disp+work!VsiICreateInstance [vsixxi.c (961)]
000000247BE0D0B0 00007FF7916DA6DE 00007FF796C63520 disp+work!VsiLoadPool [vsixx.c (831)]
000000247BE0D110 00007FF78FED4D85 000000000013D018 disp+work!VsiAbaInitVSA [vsixxaba.c (1137)]
000000247BE0D220 00007FF78FA22301 0000000000199160 disp+work!VsiStartLocalVSA [vsixxaba.c (1405)]
000000247BE0D250 00007FF78F911528 000000247BE0D360 disp+work!VsiAbapInit [vsixxaba.c (912)]
000000247BE0E2F0 00007FF78F9142C4 0000000000000000 disp+work!ThrtAbapEnvInit2 [thrtAbapEnv.cpp (757)]
000000247BE0FA40 00007FF78F942511 0000000000000000 disp+work!ThStartUp2 [thxxext.c (625)]
000000247BE0FDF0 00007FF78F97EDE0 0000000000000003 disp+work!ThInit [thxxhead.c (1446)]
000000247BE0FE60 00007FF78F6D6EBF 000000000007ACF0 disp+work!ThStart [thxxhead.c (879)]
000000247BE0FEE0 00007FF78F72EC0A FFFFFFFF00000000 disp+work!DpMain [dpInit.c (536)]
000000247BE0FF10 00007FF78FA6C258 000000247C0CD050 disp+work!nlsui_main [thxxanf.c (79)]
000000247BE0FF50 00007FFECDE913F2 00007FF78FA4D6A8 disp+work!__scrt_common_main_seh [exe_common.inl (288)]
000000247BE0FF80 00007FFED0825504 00007FFECDE913D0 KERNEL32!BaseThreadInitThunk 
000000247BE0FFD0 0000000000000000 0000000000000000 ntdll!RtlUserThreadStart 


Read more...

Environment

SAP KERNEL 754 220

Product

ABAP platform all versions ; SAP NetWeaver all versions ; SAP S/4HANA all versions

Keywords

c0000005, dev+disp.exe, VSA-LIB!BBVsaScan, VSA-LIB, BBVSA3-1 , KBA , BC-CST-STS , Startup Service , BC-OP-NT , Windows , Problem

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