SAP Knowledge Base Article - Public

3380556 - Org Chart Photos cropped for some users


  • When Horizon Theme is enabled Org chart images appear cropped for some users.
  • Employee profile the image is as expected. 


SAP SuccessFactors HXM Core

Reproducing the Issue

  1. Login and go to Org Chart and search for affected user
  2. Note the image is distorted/cropped
  3. Compare with employee profile photos of the users and they are round as expected


If the Length-width ratio of the uploaded picture is not 1:1, it will cause this issue. ( Because the avatar is circular )


A square picture is suggested to be uploaded to be compatible with Org Chart requirements


Org Chart, photo cropped, employee profile, image cropped, avatar, circular, square, distorted,  INC5806358, WEF-128804 , KBA , LOD-SF-PLT-ORG , Org Chart Issues , How To


SAP SuccessFactors HCM Core all versions