SAP Knowledge Base Article - Public

3380635 - Performance Form Sections are Missing When Viewing Them Via 'Show PDF'

Symptom

When viewing a performance form via Show PDF, some sections are not displayed even though they're in the performance form.

Environment

SAP SuccessFactors Performance Management

Reproducing the Issue

  1. Log in to system
  2. Home dropdown > Performance
  3. Select a performance form
  4. Click on the PDF icon > click on Show PDF
  5. A new page opens and there are sections missing

Cause

Section names are blank

Resolution

The intended system behavior of performance form sections is as follows:

  • When there is no section name for a section, it's merged with the previous section which has a name
  • When the previous section which has a name is hidden, it's merged with the previous available section with name and permission
  • If a section with no section name is the first section on a performance form, it cannot merge with a previous section and will not appear

Workarounds:

  • Use the Print button on the form
  • Populate a name in the section title

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Keywords

success factors, SF, SFSF, PM, PMGM, PMU-5396, PDF, printing, preview, reviews, forms, sections, missing, gone, not visible, PMU-5189 , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Problem

Product

SAP SuccessFactors Performance & Goals all versions