SAP Knowledge Base Article - Public

3380641 - Field Set To Be Read Only at Groupware Settings Doesn’t Reflect As Such in the Add-In View


Field set to be read only at groupware settings doesn't reflect as such in the add-in view.


  • SAP Cloud for Customer
  • Server Side Integration

Reproducing the Issue

  1. Login in the Server Side Application.
  2. Try to create a new object e.g. ticket.
  3. Notice that the field that was made visible at Groupware settings is editable. 


For new objects:  During the creation dialog, the field will always remain editable for the user.
For existing objects:  When the "Read Only" flag is activated, the specified field will not be editable for existing objects.

If you don't believe it is the best design for this feature we advise you to access our Influence Portal and suggest an improvement in this scenario: Influence Portal 

See Also

Solution Guide for SAP Service Cloud  -  Configure Restrictions - Page 870.


Field; set; read only; groupware; settings; reflect; add-in; view. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem


SAP Cloud for Customer core applications 2308