3380716 - You are not able to delete Attachments in the Service Tickets

You are not able to delete Attachments in the Service Tickets because delete button beside the attachments are grayed out

SAP Cloud For Customer

1. Go to Service Work Center
2. Navigate to Ticket Work Center View
3. Select & Edit Ticket with completed status
4. Navigate to Attachments Tab
5. You can see Delete button is grayed out

When Ticket is in Completed Status you can still add attachments but it is not possible to delete attachments because attachments can have a information/process which required to resolve the ticket. 

This is the expected system behavior.

If you still want to delete attachments , Change the Ticket status from "Completed" to "In process". 

Steps:

1. Go to Service Work Center View
2. Navigate to Ticket Work Center View
3. Select & Edit Ticket with Completed status
4. Go to Adaptation Mode
5. Change Layout to General Tickets and Troubleshooting
6. Navigate to Attachments Tab
7. Change status from Completed to In process
8. Save your Changes

Delete attachments, Service tickets, Inprocess ,status, Completed. , KBA , SRD-CC-RUI-DOC , Document Service Reuse UI's , AP-RC-DOC , Document Centric Application Service , Problem