3380916 - No event reason or event found for user XXX. Event Reason is blank for user ID XXX - CS1H2023

Getting the following error messages when saving or importing a job and comp info record: 

• No event reason or event found for user XXX.
• Event Reason is blank for user ID XXX.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors Employee Central
• SAP SuccessFactors HCM Suite

No event reason or event found for user XXX, Event Reason is blank for user ID XXX, Enable Centralized Services to Save Changes on the Manager Self-Service UI for Change Job and Compensation Info, ECT-224929,  INC5808009, 1H 2023, CS1H2023, b2305, Job Info, MSS, Take action, ERROR [HrisServiceLayerEventReasonDerivationService] [XXXXXXX] No valid event reason is set for user XXXXX for JobInfo with start date: XXX 2023. Event Reason is null, COD0233717  , KBA , LOD-SF-EC-JOB-UI , History UI & MSS UI , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-EDP-JOB , Job Information Imports , LOD-SF-EC-JOB-EVN , Events, Derivation & Employee Status , Problem