SAP Knowledge Base Article - Public

3380916 - No event reason or event found for user XXX. Event Reason is blank for user ID XXX - CS1H2023

Symptom

Getting the following error messages when saving or importing a job and comp info record: 

  • No event reason or event found for user XXX.
  • Event Reason is blank for user ID XXX.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

  • SAP SuccessFactors Employee Central
  • SAP SuccessFactors HXM Suite

Reproducing the Issue

In certain scenario, customer is receiving the following error message when saving or importing a job and comp info record: 

  • No event reason or event found for user XXX.
  • Event Reason is blank for user ID XXX.

Cause

This issues is caused by a known 1H 2023 release issue.

Resolution

  • Engineering Team are investigating the issue. The KBA will be updated when we have more details.

Workaround:

  • Import or update Event Reason again
  • OR move the business rules causing the issues from the local job info entity (e.g. jobinfo_GBR) to the global one (jobinfo). If the rule needs to apply only for a specific country or specific countries, make sure the rule contains the relevant conditions

See Also

  • 3364594 - Centralized Services / Service Layer issues, behaviour changes and current status - CS1H2023

Keywords

No event reason or event found for user XXX, Event Reason is blank for user ID XXX, Enable Centralized Services to Save Changes on the Manager Self-Service UI for Change Job and Compensation Info, ECT-224929,  INC5808009, 1H 2023, CS1H2023, b2305, Job Info, MSS, Take action, ERROR [HrisServiceLayerEventReasonDerivationService] [XXXXXXX] No valid event reason is set for user XXXXX for JobInfo with start date: XXX 2023. Event Reason is null, COD0233717  , KBA , LOD-SF-EC-JOB-UI , History UI & MSS UI , LOD-SF-EC-JOB , Job Information , LOD-SF-EC-EDP , Import Employee Data (EC Core only) , LOD-SF-EC-EDP-JOB , Job Information Imports , LOD-SF-EC-JOB-EVN , Events, Derivation & Employee Status , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions