3380924 - Inbound delivery - Post goods Issue failing as Serial Number is getting cleared

For standard part induction, the Sales Order and Inbound Delivery create fine and the Serial Number is saving in the Delivery after it is saved. But once you attempt the Post Goods Receipt of the Delivery, the serial number is cleared, the Receipt fails.

Note: This only seems to happen when the Notification fields are populated for Object Part found on the Service Information tab of the Notification. If those fields are left blank, then PGR of Delivery is fine.

Transaction code: IW51

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

SAP Enterprise Asset Management, add-on for MRO 7.0 by HCL for SAP S/4HANA 2021

Serial number missing in Inbound delivery. , KBA , XX-PART-HCL-MDC , iMRO Digital Core for SAP S/4HANA , Problem