Symptom
When the manager attempts to register or withdraw an user for a class via 'My Team - Register/Withdraw Employees', a validation error is thrown.
Error message = addStudents()
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Go to Learning >
- Go to My Team >
- In the Manager Links’ tile click on ‘Register/Withdraw Employees’ >
- Select ‘Register Employees’ >
- In the ‘Class’ section click in ‘Add’ and select the desired class >
- In the ‘Employee’ section click in ‘Add’ and select the desired user >
- Click in ‘Continue’ >
- Click in ‘Register Employee’ >
- Face the error.
Cause
This error has been known to be thrown when a email address is not specified at either the user level or the Global Application Settings level
Resolution
Ensure that in the Global Application Settings (Learning Administration > System Administration > Configuration > Global Application Settings > Mail), the 'Application Notification Admin Email' and 'Application Notification User Email' is populated and valid.
Keywords
SuccessFactors, Learning, Register/Withdraw Employees, My Team, Error message = addStudents(), Validation error, Mail. , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem