SAP Knowledge Base Article - Public

3381084 - User with Employee ID already exists in the system - Onboarding

Symptom

Error User with Employee ID already exists in the system is appearing even though purge was already performed.

Environment

SAP SuccessFactors Onboarding

Cause

Expected Behavior

Resolution

 On user purge the system does not delete the user record completely. On purge the user status is updated to 'x'. As the user record with this id already exist in user table with status as purged (i.e. 'x') we cannot use the same id again from manual onboarding page.

Keywords

Purge, add, new, employee, deleted, removed , KBA , LOD-SF-OBX-EC , Integration EC - MPH, Hire , Problem

Product

SAP SuccessFactors Onboarding all versions